Gaming is entertainment — not a source of income. At bq9, you'll find all the tools and information you need for responsible gaming in one place. For yourself and for your family.
Bq9 believes every person has a healthy limit when it comes to gaming. We want you to enjoy yourself within that limit. If it ever feels like too much — we're here for you. No judgment, just help.
These aren't just words — every principle is actively enforced
Age verification is required at registration and payment. Accounts belonging to anyone under 18 are closed immediately.
Set your own daily, weekly, and monthly deposit limits. Any reduction takes effect immediately.
Exclude yourself from the platform for anywhere between 1 week and permanently. The account cannot be reopened before the set period ends.
Automatic reminders to track how long you've been playing. Set it to 30, 60, or 120 minutes — your choice.
If you notice a problem, talk to our support team in Bangla right away. Completely confidential and judgment-free.
Each game's RTP, win probability, and risk level are clearly displayed — the decision is yours.
Responsible gaming doesn't mean playing less — it means staying in control of how you play. At bq9, responsible gaming isn't just a policy. It's a human commitment.
Online betting has become a familiar form of entertainment for many people in Bangladesh. A friendly bet on a cricket match, or spending an afternoon on slots once a week — that's perfectly normal. But for some people, it can spiral out of control. That's not a sign of weakness — it's a health condition, and there is help available.
Bq9 wants every player to game with awareness. That's why we've built a range of tools to help you manage your own gaming habits.
Please note: Gaming is entertainment, not an investment. Never bet more than you can afford to lose. Placing bigger bets to recover today's losses — known as "chasing losses" — is a dangerous habit.
Research shows that most people struggling with problem gaming don't realize they're gradually losing control. That's why it's important to ask yourself regularly: am I playing for fun, or do I feel like I have to?
Bq9's responsible gambling tools are completely free and accessible directly from your account. Our support team is available anytime to assist you in Bengali.
Placing increasingly larger bets to recover losses is the most common — and most dangerous — warning sign.
Time with family, work responsibilities, sleep — none of it feels important anymore.
You're hiding how much you're playing or losing from the people closest to you.
Feeling irritable or uncomfortable when you're not playing is a well-known sign of addiction.
Taking out loans or spending saved money to gamble is a serious warning sign.
No longer interested in catching up with friends, hobbies, or other activities you used to enjoy.
If you notice three or more of the signs above: Talk to our support team now or use the self-exclusion option. No judgment — just help.
Set a maximum daily, weekly, or monthly deposit amount. Reductions take effect immediately; increases require a 24-hour waiting period.
In account settingsSet a limit on how long you can play in one sitting. You'll be logged out automatically when the time is up.
In account settingsPop-up reminders will appear at set intervals to let you know how long you've been playing and how much you've spent.
RecommendedTake a temporary break ranging from 1 day to 6 weeks. Deposits and bets are not permitted during this period.
Contact SupportLock your account for 6 months, 1 year, or permanently. Once set, it cannot be reopened before the period expires.
Most EffectiveSample data for illustration. Your actual stats will appear on your dashboard.
Answer the questions below honestly — this is just for you.
Your gaming feels under control. Still, check in with yourself regularly. Setting a deposit limit is always the smart move.
Caution advised. Some warning signs are showing. Lower your deposit limit now and take a break. Reach out to our support team if you need to talk.
You need help. You're showing multiple concerning signs. Please activate self-exclusion and speak with our support team today. We're here for you.
Don't wait to decide — the process is simple
Click the profile icon in the top right corner and go to "Security Settings" or the "Responsible Gaming" menu.
6 months, 1 year, 5 years, or permanent — choose what works for your situation. You can also reach out to support and we'll help you through it.
Once you confirm, the exclusion takes effect immediately. You can still withdraw your balance, but new deposits will be blocked.
Important: Once self-exclusion is activated, it cannot be cancelled before the chosen period ends — not even at your own request. That's exactly what makes it effective.
Click the chat button at the bottom of the site for support in Bangla. Your privacy is fully protected.
Write to us at support@bq9.im. We typically respond within 3–6 hours.
Log in, go to account settings, and set your limits or activate exclusion.
Gaming addiction is a recognised health condition. A professional counsellor can help.
If someone in your family is struggling with gaming, you can step in to help. Reach out to us on their behalf and we'll take the appropriate action.
We take the protection of minors seriously. If you suspect anyone underage is using bq9, please let us know immediately.
When family issues are involved, we handle everything with full confidentiality. You don't have to share every detail — just let us know there's a problem, and we'll take it from there.
Keep in mind: Asking for help takes courage, not weakness. No one at bq9 is here to judge you.
Play responsibly on bq9 by setting your limits. Keep gaming safe and enjoyable.