Bq9 Privacy Policy — how we keep your data safe

Bq9 (https://bq9.im) takes your privacy seriously. This Privacy Policy explains what data we collect, why we collect it, and how we keep it safe.

By accessing the bq9 website, creating an account, or using any of our services, you agree to this Privacy Policy. If you do not agree, we ask that you refrain from using bq9.

This policy is aligned with the European GDPR (General Data Protection Regulation) and international data protection standards. We operate under a Curaçao eGaming license and comply with its data protection obligations.

Bq9 only collects the information it needs. Every piece of data has a specific purpose:

• Identity Verification: To confirm you are who you say you are and that you are over 18. This is a legal requirement.
• Account management: To provide login, password recovery, payment processing, and customer support.
• Ensuring security: To prevent fraud, money laundering, and unauthorized access.
• Improving Our Services: To better understand which games and services you use most, so we can improve your experience.
• Promos & offers: To show you relevant bonuses and offers based on your preferences (with the option to opt out).
• Legal Compliance: To meet requirements set by licensing authorities and law enforcement agencies.

Your data is never used for unauthorized purposes. Here is exactly what bq9 uses your data for:

• Account creation, verification & management.
• Deposit and withdrawal processing.
• Customer support — handling complaints and general assistance.
• Detecting suspicious or unusual activity.
• Sending notifications about relevant promos, bonuses, and special offers.
• Improving site performance and overall user experience.
• Meeting legal obligations — such as annual reporting.

In limited cases, bq9 shares certain information with third parties — only for specific reasons and through secure channels:

• Payment providers: Minimum necessary information is shared with bKash, Nagad, or banking partners solely to process transactions.
• Identity verification services: Licensed third parties may be used for KYC verification.
• Law Enforcement: We are legally required to share data when directed by a court order or as part of an official investigation.
• Fraud Prevention: Limited data may be verified against industry fraud-prevention databases.
• Game providers: The provider of the game you play (e.g. Pragmatic Play) only receives game-related data.

In all of the above cases, we enforce data-sharing agreements and legal protections. No third party is permitted to pass your information on to another party.

Bq9 uses cookies and similar technologies. Cookies are small files stored in your browser that help the site recognize you and deliver a personalized experience.

Types of Cookies We Use:

• Essential Cookies: Used to maintain login sessions and verify security — these cannot be disabled, as the site will not function without them.
• Functional Cookies: To remember your language and preferences. These can be turned off.
• Analytics Cookies: Used to understand which pages get the most traffic. Can be disabled.
• Marketing Cookies: To show you relevant ads. You have the option to turn these off entirely.

Bq9 does not retain your data longer than necessary. However, certain information must be kept for a specified period for legal reasons:

• While your account is active: All data is retained for as long as your account remains active.
• After Account Closure: Financial transaction records are retained for up to 5 years, as required by anti-money laundering laws.
• KYC documents: Up to 3 years after account closure.
• Support Conversations: Automatically deleted 2 years after last contact.
• Technical Logs: Typically deleted within 90 days.

If you wish to close your account, contact our support team. All data beyond what is legally required will be deleted and you will receive a confirmation.

You have certain fundamental rights over your own data. bq9 respects all of them:

To exercise any of your rights, email us at support@bq9.im. We will respond within 30 days.

Bq9 protects your data with multiple layers of security — and these aren't just words. Every measure is actively in place:

• 256-bit SSL encryption: All data between your browser and our servers is encrypted. No one can intercept it in transit.
• Data Masking: Your payment number is partially masked in the dashboard.
• Two-Factor Authentication (2FA): The benefit of enabling two-factor authentication on your account.
• Server Security: Data is stored in secure data centers with both physical and digital security measures in place.
• Regular security audits: Third-party cybersecurity experts conduct regular system audits.

Bq9 strictly prohibits access by anyone under 18. We do not knowingly collect any information from minors.

If a minor has created an account by mistake or through deception, a parent or legal guardian can notify us and we will immediately close the account and delete all associated data.

Parents and guardians are encouraged to monitor their children's internet activity and use parental control software where appropriate.

Bq9 may update this privacy policy at any time. For significant changes, you will be notified by email and the "Last updated" date at the top of the page will reflect the revision.

Continued use of the site after an updated policy takes effect will be considered your acceptance of the new terms.

For any questions about this Privacy Policy or your data, please get in touch: privacy@bq9.im Or via live chat.